Question 1

How do I email?

Accepted Answer

You may email Sweet Smoke at:cigars@thesweetsmoke.com

Question 2

How do I call?

Accepted Answer

You may call Sweet Smoke at:(615) 423-9464

Question 3

How long does it take to process my order?

Accepted Answer

Orders are typically processed within 2–3 business days, excluding weekends and holidays. Processing times may be extended during holidays, special events, or periods of high order volume.

Question 4

How are shipping costs calculated?

Accepted Answer

Shipping costs and available delivery options are calculated at checkout. Delivery times are estimates and may vary based on destination, carrier delays, weather, or other circumstances outside of our control.

Question 5

Can I order if I'm under 21?

Accepted Answer

Cigars and other tobacco products are available only to customers who meet the legal age requirements applicable to the purchase and delivery. Age verification may be required before an order is processed or delivered. Orders that cannot be successfully verified may be canceled.

Question 6

Are there shipping restrictions?

Accepted Answer

Tobacco laws and shipping requirements vary by state and locality. Sweet Smoke reserves the right to decline or cancel orders to destinations where shipment or delivery of tobacco products is prohibited or restricted.

Question 7

What if my product is shipped damaged?

Accepted Answer

Please inspect your order upon arrival. If your order arrives damaged or you receive an incorrect item, contact Sweet Smoke promptly so we can review the issue and determine the appropriate resolution.

Question 8

What if I gave an incorrect shipping address?

Accepted Answer

Customers are responsible for providing complete and accurate shipping information. Sweet Smoke is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address.

Question 9

Are there age restrictions?

Accepted Answer

Sweet Smoke Mobile Cigar Lounge is intended for adults 21 years of age or older.We do not knowingly collect personal information from anyone under the legal age to purchase tobacco products.If we become aware that information has been collected from an individual under the legal age, we will promptly delete it.

Question 10

How is social media handled?

Accepted Answer

Photos and videos may be taken during public events hosted or attended by Sweet Smoke Mobile Cigar Lounge.These images may be used for:Website contentSocial mediaMarketing materialsAdvertisingPromotional campaignsGuests who prefer not to appear in promotional materials should notify us before or during the event. We will make reasonable efforts to accommodate such requests.

Question 11

Can I return cigars I purchase?

Accepted Answer

Due to the nature of tobacco products, all cigar sales are final. We do not accept returns or exchanges once cigars have been purchased. If you receive a cigar that is damaged or defective at the time of purchase, please notify a Sweet Smoke team member immediately so we can make it right.

Question 12

What is Sweet Smoke's mission statement?

Accepted Answer

Our mission is to create a welcoming space where the only smoke is from cigars – not between people. Differences are left at the door, strangers become friends, and everyone has a seat at the table.

Question 13

Do I have to provide identification?

Accepted Answer

We reserve the right to refuse the sale or distribution of tobacco products to any individual who:Cannot provide valid identificationIs under the legal purchasing ageAttempts to purchase tobacco products for a minorAppears to be violating applicable tobacco laws

Question 14

Do cigars contain nicotine?

Accepted Answer

Cigars and other tobacco products contain nicotine. Nicotine is an addictive chemical.The purchase or use of tobacco products is voluntary and at the customer's own discretion.Sweet Smoke Mobile Cigar Lounge does not provide medical advice and makes no representations regarding the health effects or safety of tobacco use.Customers are responsible for making their own informed decisions regarding tobacco consumption.

Question 15

What if my cigars are not available?

Accepted Answer

Cigar inventory is subject to availability.Specific brands, blends, sizes, wrappers, or products may become unavailable due to distributor availability, manufacturer changes, supply limitations, or other circumstances.Sweet Smoke Mobile Cigar Lounge may substitute comparable products when appropriate and permitted under the applicable event agreement.We do not guarantee the continued availability of any specific cigar.

Question 16

Does Sweet Smoke sell alcohol?

Accepted Answer

Unless specifically authorized and properly licensed, Sweet Smoke Mobile Cigar Lounge does not represent itself as the seller or provider of alcoholic beverages.

Question 17

Will Sweet Smoke ever refuse service?

Accepted Answer

Sweet Smoke Mobile Cigar Lounge reserves the right to refuse service or remove an individual from a Sweet Smoke-managed experience for conduct including:HarassmentThreatsViolenceDiscriminationUnsafe behaviorIllegal activityIntentional property damageProviding tobacco products to minorsSevere intoxication or disruptive conduct

Question 18

Are photos taken during events?

Accepted Answer

Sweet Smoke Mobile Cigar Lounge may photograph or record public or promotional events.Photos and videos may be used for marketing, social media, website content, and promotional materials.Where appropriate, event hosts may request photography restrictions before an event.We will make reasonable efforts to honor communicated privacy requests.Private event photography terms may also be addressed in the applicable event agreement.

Question 19

Are third party services used?

Accepted Answer

Our website or services may use third-party providers for payment processing, booking, email communications, website hosting, or other business functions.Sweet Smoke Mobile Cigar Lounge is not responsible for the independent privacy practices, availability, or actions of third-party service providers.Use of third-party services may be subject to additional terms and policies.

Question 20

What personal information does Sweet Smoke collect?

Accepted Answer

NameEmail addressPhone numberBilling and shipping addressPayment information (processed securely through our payment provider)Date of birth (when required for age verification)Government-issued identification (only when necessary to verify legal age for tobacco purchases)

Question 21

Is any information automatically collected?

Accepted Answer

When you visit our website, we may automatically collect:IP addressBrowser typeDevice informationPages visitedTime spent on the websiteReferral sourcesCookies and similar technologies

Question 22

How does Sweet Smoke use my information?

Accepted Answer

We use your information to:Process purchases and paymentsVerify legal age when requiredSchedule and manage event bookingsDeliver memberships and member benefitsRespond to inquiriesProvide customer supportImprove our website and servicesSend confirmations and receiptsNotify you about upcoming events and promotions (only if you choose to receive them)Protect against fraud and unauthorized activityComply with applicable laws and regulations

Question 23

What information may be sent to me?

Accepted Answer

If you subscribe to our newsletter or promotional emails, we may send information about:Upcoming eventsNew cigar selectionsMember-exclusive offersSpecial promotionsProduct launchesCompany news

Question 24

Can I unsubscribe to information sent to me?

Accepted Answer

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Question 25

Does your website use cookies?

Accepted Answer

Our website uses cookies and similar technologies to improve your browsing experience.Cookies help us:Remember your preferencesImprove website performanceAnalyze visitor trafficPersonalize contentEnhance securityMost web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Question 26

How is my credit card information stored?

Accepted Answer

For your security, Sweet Smoke Mobile Cigar Lounge does not store your complete credit or debit card information.Payments are processed through secure third-party payment providers that use industry-standard encryption and security measures.

Question 27

How is my information protected?

Accepted Answer

We take reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, misuse, or alteration.While no system can guarantee absolute security, we are committed to maintaining appropriate safeguards for the information entrusted to us.

Question 28

Is my information shared?

Accepted Answer

We do not sell your personal information.We may share your information only when necessary with trusted service providers that assist in operating our business, including:Payment processorsWebsite hosting providersEmail marketing platformsEvent management softwareShipping providersBusiness consultantsLegal or regulatory authorities when required by lawThese providers receive only the information necessary to perform their services on our behalf.

Question 29

What are my privacy rights?

Accepted Answer

You may request to:Access your personal informationCorrect inaccurate informationUpdate your contact informationDelete certain personal information where permitted by lawOpt out of marketing communicationsTo make a request, please contact us using the information below.

Question 30

Are third party links used?

Accepted Answer

Our website may contain links to third-party websites, social media platforms, or partner businesses.We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

Question 31

Can changes be made to Sweet Smoke's privacy policy?

Accepted Answer

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.The updated version will be posted on this page with a revised "Last Updated" date.

Question 32

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 33

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 34

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 35

Is there a deposit required to book an event?

Accepted Answer

To reserve your Sweet Smoke experience, a 30% booking deposit is required at the time of booking. Your event date and time are not considered confirmed until the deposit has been received.

Question 36

After I book an event, when is the final payment due?

Accepted Answer

The remaining balance is due 14 days before the scheduled event. Events booked within 14 days require payment in full at the time of booking.

Question 37

Can I cancel an event I booked?

Accepted Answer

We understand that plans change. Our cancellation policy is designed to be fair while protecting the time and resources reserved specifically for your event.30+ days before the event: Deposit may be refunded, less a $100 administrative fee.15–29 days before the event: Deposit is non-refundable but may be transferred as a credit toward one future Sweet Smoke event scheduled within 4 months, subject to availability.14 days or less before the event: All payments are non-refundable.No-shows or same-day cancellations: No refund or credit will be issued.Any non-refundable expenses already incurred specifically for your event, including customized merchandise, specialty cigars, personalized cigar bands, signage, permits, or other special-order items, will be deducted from any refund or credit otherwise available.

Question 38

Can I reschedule an event?

Accepted Answer

One reschedule may be permitted with at least 15 days' notice, subject to availability. Payments already made will be applied to the rescheduled event. Additional charges may apply if the new date, location, services, travel requirements, or event details change.

Question 39

What if the weather is bad on the day of my event?

Accepted Answer

Because Sweet Smoke is a mobile experience, severe weather, unsafe road conditions, site accessibility issues, or other conditions may affect our ability to safely operate.If Sweet Smoke determines that an event cannot safely proceed, we will work with the customer to reschedule the event and apply payments made to the new date.

Question 40

Can Sweet Smoke cancel my event?

Accepted Answer

If Sweet Smoke must cancel an event for reasons within our control and we are unable to provide a mutually acceptable rescheduled date, the customer will receive a refund of payments made to Sweet Smoke for services that were not provided.

Question 41

What is my responsibility when I book an event?

Accepted Answer

Customers are responsible for providing accurate event information and ensuring the event location meets Sweet Smoke's site, access, clearance, parking, and operating requirements. Failure to provide a suitable or legally permissible location may be treated as a customer cancellation.By submitting the booking deposit, the customer acknowledges and agrees to Sweet Smoke's Booking, Deposit & Cancellation Policy.

Question 42

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 43

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 44

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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